Cancellation Reports

Available with: All Plans

The Cancelled Reports will help you see how many times your users have had to Cancel, or Cancel and Resend, a document for signature. This can help you find areas in your workflow process that can save your organization time. 

Signority automatically generates a report at the end of every month, which will be titled “Monthly Report-Cancellation Report -“MONTH YEAR” which can be found on their respective pages. Monthly reports not covering everything you want out of a report? Run a customized report with specific dates that better fit your needs.

Accessing your Cancelled Report can be done using the left sidebar menu.  On the bottom of this menu you will see an icon labeled Reports. From the User Menu, click on Reports, and then click on Cancellation Report in the menu that appears as shown below.

When the Cancellation Report page opens, you will see a window similar to the one below. On this page, you will have access to your monthly reports as well as any previous cancellation reports you have run.

How to Run a Cancellation Report

1. Select the timeframe you wish the report to cover. You can either use one of Signority’s default timelines (1) or specify a custom timeframe (2) you require.
2. Click Run (3) to have the report generated.
3. Your report will be generated and will be listed under Saved Reports (4) and an email will be sent to you once the report is ready for you to view.
4. Once you receive the email, go back to the Cancellation Report page to find your report under Saved Reports.
5. Under Saved Reports (4) you can then click on the report to view it.
6. Export the report as a CSV file using the “Download” button.

Note: Reports are run each night and will be ready by 8:00 am EST time the next morning. Otherwise, your report may take up to an extra 24 hours.

Cancellation Report Page Features

1. Filter Results: When running a report, you can use the Filter Results dropdown to filter your reports by a Signority’s default timelines.
   Note: When you run one of these filters the results will not include the day you are making the request.The preset time periods are:
   1. Yesterday: The day prior
   2. Last 7 Days: The previous 7 days
   3. Last 30 Days: The previous 30 days
   4. Quarter to Date: Quarters are based on the calendar year, Jan-Feb, March-May, June-Sept, and Oct-Dec. For example, if you are running this report on August 8th you will receive a report for the dates of June 1 to August 7th
   5. Last Quarter: The quarter prior to the one you are currently in
   6. Year to Date: From January 1st to the day before running the report
   7. Subscription Period to Date: From your subscription start date (or last renewal date) to the day before you are running the report (If you are paying monthly, you will receive only up to the previous 30 days. If you are yearly, it will go back up to 364 days, depending on when you are running it.)
2. Date from/to: If the Filter Results menu does not suit your need, these fields allow you to run a report for a specific timeframe that you require.
3. Run: This button will send the request for the report to be generated.  Once complete, you will receive an email letting you know it is ready for viewing.
4. Saved Reports: This is where your report will appear.  It will list the reports’ status as queued (queued to be generated), complete (ready to view), or opened.
5. Rename: Rename the report by selecting the checkmark next to the report and then clicking “Rename”

The information that will be included in the report:

1. Document total: The total number of documents that have been cancelled and then resent within the report timeframe.
2. Breakdown of every cancelled document:
   • Document Title: The name of the document package that was cancelled.
   • Sender: This will contain the email address (username) of the team member who sent the document and then cancelled it.
   • Recipient: This field contains the email address of the recipient the document was sent to for signature. If there was more than one signer in the workflow, this field would contain the email address of only the first signer.
   • Cancellation Reason: This contains the reason the sender documented as the reason for cancelling the document.
   • Last Time Modified: This is the date and time the document was cancelled.