Prior to requesting information pertaining to a specific organization (i.e., customer) or their user(s) from Signority, requestors are encouraged to engage the respective Signority customer, where applicable. This is because the customer initiates all eSigning-related transactions and holds the original ‘source of truth’ concerning the requested information. Due to encryption processes, Signority may be unable to scan, search, or retrieve specific customer information, whereas customers can access such information through their Signority eSignature Platform administrative console.

Signority will not disclose customer information in response to government requests unless legally obligated to comply with a valid and binding order. Unless legally restricted or there is a clear indication of illegal conduct related to the use of Signority services, customers will be notified before any information disclosure.

In cases where a requestor necessitates Signority Inc. to provide specific information, the requestor must formally serve Signority Inc. with a legal order to our corporate headquarters address as listed on Signority.com. The request should clearly identify the Signority customer and user(s) and provide sufficient information about the nature of the information being sought. Such access requests should not be conveyed via email; however, initial non-sensitive information may be shared by sending a concise overview of the request to compliance@signority.com. Alternatively, the requestor can contact us using the phone numbers provided on Signority.com.

Upon receiving a legal order, Signority Inc. will confer with the respective customer(s) involved, following contractual requirements, unless legally prohibited.

Signority may disclose specific information in response to an emergency disclosure request when there is a genuine belief, in good faith, that imminent injury or death is at risk.